Last updated: February 2026
Drive-Well Academy is a driving school SaaS platform operated from Bristol, United Kingdom. We are the data controller for personal information collected through our platform. Contact: support@drivewell.academy
For Instructors: Name, email address, phone number, business name, address, payment information (processed by Stripe), usage data, and login activity. For Students (via instructor portals): Name, email, phone number, lesson history, test results, and booking records. For Website visitors: IP address, browser type, pages visited.
We use personal data to provide and improve our platform services, process payments via Stripe, send transactional emails, provide customer support, and comply with legal obligations. We do not sell your personal data to third parties.
We process data under: Contract performance to deliver our SaaS service. Legitimate interests to improve our platform and prevent fraud. Consent for marketing communications. Legal obligation for tax and regulatory compliance.
We share data only with: Stripe (payment processing), Supabase (database hosting, EU region), Vercel (application hosting), Anthropic (AI features, no personal data stored), and Resend (transactional email). All processors are GDPR-compliant.
Active account data is retained while your subscription is active. Upon account deletion, we retain your data for 30 days then permanently delete it. Payment records are retained for 7 years as required by UK tax law.
Under UK GDPR, you have the right to access your personal data, rectify inaccurate data, erase your data, restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise any right, email support@drivewell.academy.
We use essential cookies for authentication. We use analytics cookies only with your consent. You can manage cookie preferences through your browser settings.
We implement appropriate technical and organisational measures including encrypted data transmission, encrypted data storage, access controls and authentication, regular security reviews, and data isolation between instructor accounts.
Some of our service providers may process data outside the UK/EU. Where this occurs, we ensure adequate safeguards are in place through Standard Contractual Clauses or equivalent mechanisms.
We may update this policy from time to time. Material changes will be communicated via email and through the platform.
Drive-Well Academy, Bristol, United Kingdom. Email: support@drivewell.academy. If you are not satisfied with our response, you have the right to complain to the Information Commissioners Office (ICO) at ico.org.uk.